The Silent-footed Butler

Terms and Conditions of Use

This Web site is owned and operated by T-GEM Books and Cathy Giles. By accessing or using this site, you agree to the terms set forth on this page. T-GEM Books/Cathy Giles retains the right, at its discretion, to change any of these terms in the future.

General website usage terms and conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern T-GEM Books/Cathy Giles's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'T-GEM Books/CathyGiles' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences and activities. If you do allow cookies to be used, the following personal information may be stored by us: IP address.
  • We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. You may not copy, reproduce, upload, post, distribute, republish, retransmit, or modify in anyway any of the material on this site, including computer code and software.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Book Reviews and Rights

T-GEM Books/Cathy Giles welcomes the submission of book reviews and articles to the website. Once book reviews and articles are submitted and received by us, the reviewer grants T-GEM Books/Cathy Giles non-exclusive, royalty free, unrestricted worldwide licence to use the content free of charge. T-GEM Books/CathyGiles also reserves the right to reject, and edit any book reviews or articles submitted.

Complaints

All complaints will be investigated in a fair, swift and confidential manner. We will aim to resolve all complaints as soon as possible. We will acknowledge the receipt of complaints within five (5) working days.

Terms and Conditions of Sale

Delivery

T-GEM Books/Cathy Giles can send books to any valid address in the world.

Cancellation and Returns

Orders can be cancelled within seven (7) working days from the date of receiving the book or books by sending an e-mail to returns@t-gembooks.com and we will refund you in the same way that you paid; via PayPal or by cheque, within thirty (30) days of the cancellation. We will adhere to this condition provided that we receive the book or books back in mint condition. In these circumstances, the customer will be responsible for the return postage costs. Please package the book or books securely and send to us without delay. We must receive the book or books within thirty (30) days following the date that the item was delivered to you.

Returns Policy

If you receive a book or books that you did not order, we will offer a full refund. We will adhere to this condition provided that we receive the book or books in mint condition.

Returning Books

When returning books, please provide:

  • Reasons for the return
  • The order reference number

We recommend that:

  • The book or books are wrapped securely
  • The book or books are returned by recorded or signed for delivery post
  • An e-mail is sent to us confirming that the book or books are being returned

The address to return the book/s to is:

Cathy Giles, T-GEM Books, 11 Queens Road, London, E11 1BA, UK.

For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html

Other statutory rights

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumerdirect.gov.uk/

Legal Rights

You are entitled to invoke your statutory rights under The Consumer Protection (Distance Selling) Regulations 2000.

Customs and International Orders

We will supply customs forms for all international orders, which list the value, contents and description of items contained in the package. All orders will be marked "Gift".

Customs Duties

The customer must pay any customs or import duties levied once the package reaches an international destination.

The Silent-footed Butler by Cathy Giles